Our Commitment to Your Satisfaction

At Easy Spirit Shoe Store, we understand that our customers lead active, busy lives and value both convenience and confidence when shopping online. We want you to love every pair of shoes and every piece of clothing you purchase from us. If for any reason you’re not completely satisfied with your purchase, our straightforward returns and exchanges policy is here to help.

Returns & Exchanges Overview

Policy Aspect Details
Return Window 15 days from delivery date
Condition Requirements Items must be unworn, in original packaging with tags attached
Return Shipping Customer responsible for return shipping costs
Refund Method Original payment method (Visa, MasterCard, JCB, PayPal)
Refund Processing Time 5-7 business days after we receive your return
Important Note: For hygiene reasons, we cannot accept returns on certain intimate apparel items and hosiery. All other products from our collection including Boat Shoes, Boots, Clogs, Clothing, Flats, Heels, Loafers, Oxfords, Pants, Sandals, Shoes, Shorts, and Sneakers & Athletic Shoes are eligible for return or exchange within the specified timeframe.

Step-by-Step Return Process

  1. Submit Your Return Request
    Complete the Returns & Exchanges Form below and email it to our customer service team at [email protected] within 15 days of receiving your order.
  2. Wait for Authorization
    Our team will review your request and email you a Return Authorization Number within 24-48 hours during business days.
  3. Package Your Items
    Securely package the items you’re returning in their original packaging with all tags attached. Include a copy of your return form inside the package.
  4. Ship Your Return
    Mail your return package to our distribution center at:
    Easy Spirit Returns
    3565 Canis Heights Drive
    Santa Ana, CA 92705
    USA
    We recommend using a trackable shipping service as you are responsible for the package until it reaches us.
  5. Receive Your Refund or Exchange
    Once we receive and inspect your return, we’ll process your refund to the original payment method within 5-7 business days, or ship your exchange item if requested.

Refund Details

Refund Timeframe: Refunds will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal) within 5-7 business days after we receive and inspect your return. The time it takes for the refund to appear in your account may vary depending on your financial institution.

Shipping Costs: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping costs to send your new items to you.

International Returns: As we serve customers worldwide (excluding Asia and select remote areas), please note that any customs duties or international taxes paid are non-refundable.

Returns & Exchanges Request Form

Copy and paste this form into your email to [email protected]

Subject: Return/Exchange Request – Order #[Your Order Number]

Personal Information:
Full Name: ________________
Email Address: ________________
Phone Number: ________________
Order Number: ________________
Order Date: ________________

Return/Exchange Details:
I would like to: â–¡ Return for refund â–¡ Exchange for different item
Product Name: ________________
Size: ________________
Color: ________________
Quantity: ________________
If exchanging, desired replacement: ________________

Reason for Return/Exchange:
â–¡ Size issue
â–¡ Style not as expected
â–¡ Received wrong item
â–¡ Defective/damaged item
â–¡ Other (please explain): ________________

Additional Comments:
________________________________
________________________________

Exchanges

We’re happy to exchange your item for a different size, color, or style, subject to availability. If the item you want is out of stock, we’ll process a refund instead. For exchanges, we’ll ship the new item to you via standard shipping at no additional cost once we receive your return.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return shipping label and expedite your replacement or refund.

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges:

Email: [email protected]
Response Time: Typically within 24 hours during business days
Address: 3565 Canis Heights Drive, Santa Ana, CA 92705 USA

Thank you for choosing Easy Spirit Shoe Store. We’re committed to ensuring your shopping experience is as comfortable and stylish as our footwear!